As a trusted local florist, Florist Hammersmith is dedicated to delivering the freshest flowers to households and businesses across Hammersmith and nearby areas. Every bouquet we prepare is created with care, ensuring that your floral gift looks stunning and stays fresh for the maximum possible time. Our Fresh Flowers Guarantee reflects our commitment to quality, freshness, and customer satisfaction.
We take great pride in our packaging and delivery methods, but we understand that sometimes flowers can arrive in less than perfect condition due to factors outside our control. If your flowers or arrangement show visible signs of damage on arrival, we ask that you contact us immediately. Please provide clear photographs of the damage so that our team can assess the situation quickly. Acting promptly helps us resolve your concerns and improve our service for our valued Hammersmith community.
Florist Hammersmith guarantees that our flowers will remain fresh for at least 5 days from the time of delivery, provided they are cared for according to the simple care instructions included with every order. If you feel your flowers are not meeting this standard, let us know within this freshness window. We're here to ensure that every customer receives the best possible experience, whether sending arrangements to homes, offices, or local businesses.
Your satisfaction is at the heart of what we do. Should there be an issue with the quality or freshness of your flowers within the guaranteed period, we offer the choice between a full refund or a replacement bouquet. Our team will review your request, and, once approved, arrange for prompt delivery of a fresh arrangement or process your refund as soon as possible. Your peace of mind is important to us, and we aim to resolve all matters swiftly.
Florist Hammersmith values your feedback and takes all complaints seriously. If you are unhappy with any aspect of our service or any flower arrangement you receive, please share your concerns with us as soon as possible. Our customer care team will listen and work with you to resolve the matter to your satisfaction—whether this involves investigation, replacement, or a refund. All complaints are handled confidentially, and you can expect a prompt and thoughtful response.
We are proud to be a reliable, local florist serving families and businesses across Hammersmith. Our reputation is built on quality, trust, and personal service. With our commitment to fresh flowers, transparent policies, and responsive support, you can order your floral gifts with complete confidence. Thank you for choosing us as your Hammersmith florist.
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