Welcome to Florist Hammersmith's online platform. These Terms & Conditions ("Terms") govern your use of our website, online ordering system, and flower delivery services offered throughout Hammersmith and the surrounding areas. By accessing, browsing, or placing an order for flower delivery online, you confirm that you have read, understood, and accept these Terms in full. If you do not accept these Terms, please refrain from using our website or services.
Florist Hammersmith is an independent florist providing fresh flower arrangements and delivery, with a focus on quality products, efficient service, and reliable online ordering. Our flower delivery services are offered throughout Hammersmith and its neighbouring areas, with an aim to fulfil customer expectations for every occasion.
To optimise your online shopping experience for flower delivery in Hammersmith, our ordering process is designed to be simple and secure:
We strive to deliver flowers as per the specified delivery date and time window. Occasionally, delivery time may vary due to circumstances beyond our control (such as adverse weather, traffic, or unforeseen supply delays), but we will notify you wherever possible.
All prices shown on our website are in UK Pounds Sterling (£) and include any applicable VAT unless otherwise specified. The price charged for flower arrangements and delivery fees will be the price in effect at the time your order is placed. Accepted payment methods include recognised debit and credit cards and any other options as listed at checkout.
Payments are processed at the point of order confirmation. All card payments are securely encrypted to ensure your financial details remain confidential. Your order will not be dispatched until payment is successfully received by Florist Hammersmith. Please retain your payment confirmation for your records. We do not store your payment details beyond processing your order, in compliance with data protection regulations.
In the rare event of a pricing or description error, we reserve the right to rectify the error and either cancel or adjust your order with prior notice.
Florist Hammersmith provides delivery services throughout Hammersmith and adjoining areas, with the aim to offer a prompt and professional flower delivery experience. Our standard delivery times are published on our website and may vary on weekends, national holidays, or during seasonal peaks (e.g., Valentine’s Day, Mother’s Day).
It is your responsibility to ensure that someone is available to receive the delivery at the specified address and time. We cannot accept liability for failed deliveries due to incorrect or incomplete delivery information provided by the customer.
While we endeavour to deliver the arrangement as pictured and described, the fresh nature of our flowers means some varieties may be subject to seasonal or regional availability. Florist Hammersmith reserves the right to substitute flowers, packaging, or sundry items with items of equal or greater value and similar style or colour where necessary. We will seek to inform you of such substitutions only if they materially alter the appearance or value of the product ordered.
We understand that circumstances may require you to change or cancel your flower delivery order in Hammersmith. Please note the following:
Refunds, if applicable, will be processed back to the original payment method within 5-10 working days, depending on your bank's policies. For further information on our refund and cancellation process, please refer to the relevant sections on our website.
Florist Hammersmith aims for your complete satisfaction with every flower delivery. Due to the perishable nature of flowers, returns are generally not accepted unless the delivered product is demonstrably faulty, damaged, or substantially not as described. If you are unsatisfied with your order, please contact us within 24 hours of delivery, providing clear details and photographs so we can promptly address your concerns. We may offer a replacement, partial refund, or full refund at our discretion in accordance with your statutory rights.
As a customer, you warrant that the details provided at the time of placing an order (including the recipient's address and contact details) are complete and accurate. You agree not to use our services for any unlawful or inappropriate purpose and acknowledge that order acceptance is subject to availability and these Terms.
Florist Hammersmith takes great care in ensuring products are delivered fresh and as described. However, save as stated below, our total liability in respect of any contract for flower delivery will be limited to the total value of your order. Nothing in these Terms limits or excludes our liability for personal injury or death resulting from our negligence, nor for fraud or fraudulent misrepresentation.
We shall not be liable for:
Flowers are a perishable product, and care instructions are supplied with every arrangement. Once delivered, it is the recipient’s responsibility to look after the flowers as advised. We cannot accept responsibility for reduced longevity or faults arising from failure to follow care instructions supplied.
All content on Florist Hammersmith’s website, including images, text, logos, and product designs, is the copyright and intellectual property of Florist Hammersmith or respective licensors. No part of this website or its content may be reproduced, copied, or used without our express permission.
Florist Hammersmith is committed to protecting your privacy. Personal information provided for online flower delivery in Hammersmith will only be used for the purpose of processing your order, delivery, and customer service. We will handle your data according to current UK data protection and privacy legislation. For further details, please review our Privacy Policy.
From time to time, Florist Hammersmith may use third-party service providers (such as delivery partners or payment processors) to fulfil and process your orders. We endeavour to ensure these providers adhere to relevant data protection and quality standards. However, we are not responsible for the conduct, quality, or performance of third parties' products and services.
These Terms & Conditions, and any contract or dispute arising from your use of Florist Hammersmith's online flower delivery services, shall be governed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Hammersmith reserves the right to update or modify these Terms & Conditions from time to time. Any changes will be posted on our website and come into effect immediately unless stated otherwise. Your continued use of the website and purchase of products following any updates constitutes your acceptance of the revised Terms.
These Terms & Conditions apply to all customers ordering online flower deliveries from Florist Hammersmith within Hammersmith and the surrounding areas. We thank you for choosing our service and are committed to offering a seamless and delightful flower delivery experience in your local area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hammersmith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hammersmith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
